FREQUENTLY ASKED QUESTIONS

Questions and answers regarding the Volvo Diplomat Program.

Who is eligible to the Volvo Diplomat Program?
We are privileged to serve tax-free personnel at:

  • Embassies / Consulates
  • United Nations (Main org, UNESCO, IBRD, World Bank etc)
  • European Union (commission, parliament, institutions, agencies etc)
  • International organizations (NATO, OECD etc)


Will I get a diplomat discount on my new Volvo?
The special diplomat prices are standardised world-wide, same price wherever you are posted. The savings vs. local market depends on your choice of model, country specification of the car, where you are stationed, if there’s a special offer etc. In general there is a base saving on the starting price (appr 15% below local price, depending on country). Plus, at some times a special product offer comes on top of this. Simply, purchasing a Volvo via the Diplomat Program means a great car at a great price.


Are prices in the program set, or do I have to negotiate in order to obtain the lowest possible price?
This is an element of the Volvo program that diplomat customers like the most – you don’t have to battle with a sales person to get the best deal. The lowest price has already been negotiated on your behalf and prices are set in market specification currency. No agency within the Diplomat Sales Program may arbitrarily alter the prices. The price you see is the price you pay and everyone pays the same.


Where can I find my nearest retailer for Volvo Diplomat Sales?
Visit the "Find a dealer" section on this website. We have authorised and specially trained diplomat sales staff in most major cities in Europe and also on other continents.


What are the delivery options?
Depending on your situation, you are likely to take either local delivery to your posting abroad or direct shipment to your next posting – we deliver to most countries worldwide, with only a few exceptions. For US and Canadian diplomats in Europe we can also offer the unique Volvo Home Shipment Program, which allows you to drive in Europe for up to 5 years (subject to status) before shipping your car to North America. Last but not least, we have the exclusive option of Factory Delivery in Sweden. Learn more below.


Can I take delivery of my car at the Volvo factory in Sweden?
Yes, you certainly can. In fact, diplomat customers are one of few VIP customer groups who can take advantage of the exclusive Volvo Factory Delivery service. Take delivery of your new car at the "Factory Delivery Center" in Gothenburg and get a VIP experience which can also include the Volvo Factory Tour, the Volvo Museum, Volvo Brand Experience Center, Swedish food experience and more. Find more information on this website under “Delivery options”.


How does the Volvo Home Shipment Program work?
The Home Shipment program is a unique service, available for US and Canadian diplomats in Europe. Order your Volvo with special benefits from your authorised Volvo diplomat dealer near your overseas location and drive your car for up to 5 years (subject to status). When the time comes to leave for the US or Canada, simply drive to any of our Home Shipment locations throughout Europe and we’ll ship your Volvo to a retailer of your choice (from a selection of appointed Courtesy Delivery retailers in North America). Save time, money and trouble.


Can I get a car with quick delivery?
We normally have a number of models that may be chosen from stock for customers with more immediate requirements. Talk to your nearest Volvo Diplomat Sales dealer to get the most up-to-date list of available cars.


Can I take a test drive?
Yes, we have authorised Volvo diplomat dealers in most major cities in Europe and also on other continents – most of them will offer test drives.


What documents are needed?
In order for us to handle your order, we require a copy of your diplomatic or service passport and a signed order form.


If I decide to place an order, how does the down payment work?
The minimum amount required by Volvo at the time of order is 10% of the total car value. Your dealer will supply you with the necessary bank transfer details and this amount is deducted from the total to give a balance due.


What kind of warranty comes with a Volvo purchased through this program?
A worldwide 2-year warranty is included but within the Volvo Diplomat Program we offer you to add an additional 3rd year warranty at a favourable price.


If I take delivery of a Volvo in Europe, where could the recommended servicing and warranty work be carried out?
No matter if you have purchased European specification or US specification, any authorized European Volvo service center may perform any scheduled maintenance or carry out any warranty work that may be necessary.

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