Update on COVID-19 SITUATION

Your safety is our number one priority

We are prepared and ready to help.

Volvo Cars and our retailers are prepared and ready to help. 

Personal safety is at the heart of Volvo’s purpose - providing freedom to move in a personal, sustainable and safe way. To ensure we fulfil this mission, we are taking the following steps in response to the developing coronavirus (COVID-19) situation.


Personal safety.

The safety of you, our customer, and our team members are our top priorities. To support Volvo retailers, and help ensure they provide a safe environment and experience for you and their team, we have provided guidelines based on advice from health professionals that can help limit exposure to the virus. These guidelines relate to both our facilities and cars.

Volvo Car UK remains open for business, with colleagues who can work remotely now doing so.


Available to support you and your Volvo.

Our Customer Care and Retailer Support teams continue to function normally. We have strong contingency plans in place, and robust technology that will allow us to run our operations remotely if necessary. Our Roadside Assistance remains fully operational and our retail partners can be contacted as normal.

Our retailer partners are responding to advice from the government and closing their showrooms, whilst many are keeping online activities and phone lines open to speak with you. The government’s guidelines allow workshops to remain open, and we are working to ensure that a national coverage of repair facilities is available to you during this period. If you are unable to contact your retailer for any reason, please contact our Customer Relations team on the telephone number below, or chat with us online (8am-10pm weekdays, and 9am-5pm on Saturdays) and we will assist you.

 

Order information

Volvo Cars is taking initiatives to mitigate the coronavirus impact with the purpose of retaining its workforce, secure jobs and limit the impact on its business in the long term. This means that we will reduce working time for employees and reduce production in European and US plants. The Ghent plant (Belgium) will remain closed until 5 April while the plants in Torslanda (Sweden) and Charleston (USA) will be closed between 26 March and 14 April. Volvo Cars welcomes the government support packages available which provides tools to secure jobs in the long term. All our plants in China are back in operations and production is ramping up.

As a human-centric brand, we strive to be as open as possible with our customers, it is likely that if your new car is produced in one of our factories listed above, then it could be subject to a production delay of between 4-6 weeks. We’ve listed below our factories and the cars they produce:

Torslanda - XC90, V90, XC60 (non-PHEVs), V60
Ghent - XC40, V60 
Charleston - S60
Chengdu - XC60 PHEVs, S90

Your safety, as well as that of our employees, is our top priority. Nevertheless, Volvo appreciates how disappointing this news might be and we are very sorry for any inconvenience that this may cause you at the current time. Please rest assured that we are doing everything we can to minimise the impact of the coronavirus situation on our customers. We thank you for your custom, patience and understanding in these unprecedented times.

Should you have any questions relating to your specific order, or relating to the availability of workshop services, please contact your Volvo retailer or Volvo Car UK Customer Care on 01628 422522 or via email on custcare@volvocars.com. If your enquiry is related to a finance agreement with Volvo Car Financial Services (by Santander), their details are below:

Finance - 0800 085 1759 - customerservices@santanderconsumer.co.uk
Leasing - 0800 085 1322 - customerservices@volvocarcontracthire.co.uk


As new developments emerge regarding the coronavirus, we will update you on any changes to our operations.

Volvo Car UK, and our retailer partners, hope that you and your loved ones remain safe during this challenging time.

 
 

FAQ's

  • New Car Warranty

    Any Volvo which was registered on or after 1st March 2017 up-to 30th June 2017 will automatically have the 3yr/60,000 mile warranty extended for an additional 3 months from the original expiry date. Volvo Assistance on these vehicles will also be extended for the same period (Terms & Conditions apply – benefits mirror the Volvo Assistance provided through ‘Volvo Service Promise’, follow this link for further information please click here   

  • Volvo Service Plans

    The time limit for your chosen Volvo Retailer to claim the cost of a service against a valid Volvo Service Plan has been extended by up to 3 months

  • Routine Servicing

    In normal circumstances your vehicle must be serviced every 12 months (or sooner depending on mileage) in order to maintain the manufacturer’s warranty, we have also extended this time frame by a further 3 months allowing a maximum of 15 months from the date of the last service.  If your car is due to have its first service, this has also been extended by an extra 3 months

  • Roadside Assistance

    If your car has been serviced within the last year and benefited from 12 months free Volvo Assistance from the date of service, and as part of Volvo Service Promise this cover has been extended by up to 3 months - follow this link for further information 

  • Selekt Used Car Roadside Assistance

    If you purchased a Selekt Used Car which came with Selekt Roadside Assistance the expiry date of this cover has been extended by up to 3 months - follow this link for further information

  • MOT Testing

    The UK Government have advised “Your car’s MOT expiry date will be extended by 6 months if it’s due on or after 30 March 2020 - but you must keep your vehicle safe to drive” You can keep up to date here

  • Regular Checks

    Your Owners Handbook will describe the regular checks that you as the driver should be completing – these are likely to include engine oil, coolant, brake fluid and washer fluid checks, along with tyre condition, pressures and tread depth – you can find access to owner’s handbooks here