New Volvo Preston Centre Opens
Established retail group, Rybrook, has announced its expansion with the addition of a newly built Volvo site to its growing family-run franchise operation.
The retailer will now also operate in Preston, making this the third Volvo location for the group alongside its existing sites in Warrington and Chester.
As part of the expansion, Rybrook Volvo has created new jobs within the retailer for people based in Preston and the surrounding region.
The group will be investing heavily in the local area, with its Preston site now complete following a multi-million-pound build to become an official Volvo Retail Experience location, which opened on 5th February.
The new retail concept aims to create an environment with high levels of visual transparency for customers, and a space which reflects Volvo’s Scandinavian-inspired design values of calm and clean lines, using premium, natural materials.
Rybrook has a long history with Volvo, stretching back more than 17 years, and the team has built its reputation and business on delivering the very highest standards of customer care and personal service.
Henry Whale, CEO Rybrook Group, said: “We are delighted to have expanded our operations with our valued franchise partner, meaning that we can now represent Volvo at three different locations across the North West.
“Preston represents an area of huge potential for us, and is an exciting place to be trading in 2020.”
Rybrook is one of the longest established, family-owned, premium franchise car retail groups with over 80 years’ experience, the Group has sites across the UK representing a wide range of premium and ultra-luxury automotive brands.
Henry Whale added: “We are looking forward to delivering an exceptional experience that customers can trust and recommend in Preston, and can’t wait to meet new and old Preston Volvo customers.”
This strategic acquisition is another clear sign of Rybrook’s on-going commitment to invest across the group to grow with all of our existing manufacturer partners, to add selective other premium brands in order to deliver on ambitious growth plans.
Human Made Stories
In parallel with Volvo's values of innovation, sustainability, craftsmanship and design, Human Made Stories conveys the Volvo philosophy to always put people first by telling the stories of three defiant pioneers: people who inherently do things differently, challenge conventions and create their own path.
4 New World Records
Professional kitesurfers – Steph Bridge and sons Olly (18) and Guy (16) – took to the waters around the Isle of Wight on 30 June 2016 on their foiling kitesurf boards. Travelling the 50 nautical miles around the coastline of the Island on the south coast of the UK, they averaged speeds between 16 and 20 knots.
Guy was first around the island in a time of 2 hours 32 minutes and 25 seconds, averaging speeds of 19.68 knots, with the World Sailing Speed Record (WSSR) Council confirming that Guy is now officially the Fastest Kitesurfer around the Isle of Wight. He also set the record for the Fastest Singlehanded Sailor around this island at the same time
|Discover Volvo OceanRace|
VOLVO'S CAR SERVICE NETWORK IS THE MOST SATISFYING IN THE UK
In a recent survey the Swedish premium brand topped the overall table in a study of more than 9,000 new car buyers, scoring 779 points out of a maximum of 1,000.
The study measured UK customer satisfaction with their service experience at franchised dealer facilities for maintenance and repair work.
The study explores customer satisfaction with their service dealer by examining five measures (listed in order of importance): service quality (26%); service initiation (23%); service advisor (19%); vehicle pick-up (17%); and service facility (16%).
The UK CSI Study finds that satisfaction with dealer service leads to customer loyalty and advocacy.
Among the 20% of customers who are highly satisfied with their dealer service (overall satisfaction scores of 900 and above), 78% say they “definitely will" purchase their next vehicle from that dealer and 85% “definitely will" recommend the dealer to friends and family.
Volvo Cars’ concierge service will make your life easier
Volvo Cars, the premium car maker, is promising that you will never have to stop at a petrol station, go to a car wash or even take your car in for a service ever again, with the launch of a range of concierge services that will become an integrated part of the Volvo On Call mobile platform.
Volvo is announcing the roll-out of a pilot programme in San Francisco, targeting Volvo owners driving the new XC90 SUV and S90 luxury saloon. In an effort to make their customers’ lives easier, Volvo has dug deep into consumer research to deliver on their customers’ unmet needs. The pilot is due to start in November and will ramp up to include around 300 Volvo owners.
“Imagine parking your car in the morning at work and when you head home your car has been serviced, cleaned and refuelled. These are the kind of services we want to deliver to our customers. Our research shows that people spend hours every week doing these small errands – we want to give that time back to Volvo drivers, so they can do something more valuable instead,” said Björn Annwall, Senior Vice President, Global Consumer Experience at Volvo Car Group.
Research by Volvo has shown that more than 70 per cent of customers want fuelling services at their fingertips, while 56 per cent want their car picked up for routine maintenance, and 49 per cent would like to be able to have their car moved to another location when desired.
“Our approach is a simple one – we aim to make life easier by employing the latest connected technology in an easy-to-use smartphone app. We are taking an open and agile approach to this, and welcome collaboration with partners with new and innovative service offers. This is just the beginning,” said Anders Tylman-Mikiewicz, Vice President, Consumer Connectivity Services at Volvo Car Group.
The Volvo owners participating in the pilot can use the pilot app to identify concierge services available in the immediate vicinity and order them via their smartphone. Requests are then sent to an authorised Volvo service provider, who will refuel the vehicle, perform scheduled maintenance, or whatever additional service the owner has requested.
The app provides a one-time-use digital key, which is location- and time-specific, and sends it out to the authorised service provider. When the services are complete, the car is locked and the digital key expires. The car can also be returned to where the customer left it or delivered to a completely new location at the customer’s request.
Volvo Cars’ network of digital innovation labs in California, Shanghai and Gothenburg are focusing on understanding the needs of the company’s growing customer base in an effort to further expand the range of services on offer. Due to the scalable nature of the Volvo On Call platform, new services can be easily added to ultimately offer a whole range of time-saving services around your car.